It definitely sounds like you’ve had your fair share of Best Buy troubles as well. It’s unfortunate that the management at your store wasn’t more helpful and accommodating, but that seems to be a trend at many of their stores. Maybe they need to institute a new training program?

Hopefully you’re enjoying the speakers you picked up at Circuit City!

Here is the email i sent their customer support:

I just wanted to express my disappointment in your companys price match policy. I ordered these speakers 10 days ago on bestbuy.com for in-store pickup for $99.99. Now you have them for $79.99. I went to the store for a price match and first they told me the speakers weren’t $20.00 cheaper and showed me that when they looked them up, they were actually more expensive. I called my brother who is a former bestbuy employee to have him look up on the net and see if the price had changed. He informed me they were still $79.99. He told me bestbuy has an intrAnet and an intErnet that may show two different prices. I asked to speak to a manager. She right away knew what I was talking about and told me that she would go check the price on a different computer. She also told me I would have to call the 1-888 number for a price match since it was an online purchase for in-store pickup. I call your 1-888 number and get told you won’t price match sale items and also that these speakers came with promotional items and that was another reason you can’t pricematch. These speakers did not come with any extra items, just the speakers, so I have no idea what she was talking about there. I said fine I’ll return them and re-buy them at the cheaper price and you can lose money selling them as open box. She then tells me there is a 25% restocking fee. I got fed up and decided to call my brother about this. He tells me that the 25% restocking fee is incorrect but he’s not sure about the on sale pricematching. I decide to call the 1-888 number again because maybe I got a person who was missinformed. The second person I talked to said pretty much the same thing only didn’t say anything about there being promotional items nor did she say anything about a restocking fee when I said I would just return them. I asked to speak to a manager about this whole thing and he re-affirmed the on sale price match policy and when I told him that I would just return them he stated “that is an option for you,sir”.

Oh, and I looked at your return policy both online and on my receipt and it says nothing about online orders nor speakers having a 25% restocking fee. In fact it says special order items have a 25% restocking fee. Last time I checked, In-store pickup wasn’t “special order”.

I also looked at your price match policy and this a cut and paste of what is says: “What if I find a lower price at another Best Buy store or on BestBuy.com?
If an item you purchased at Best Buy is advertised at a lower price at another Best Buy store in your local area or on BestBuy.com within 30 days of your original receipt purchase (14 days for select categories*), we will refund you 100% of the price difference. Simply bring in your original Best Buy receipt to the customer service counter while that lower price is still in effect. Clearance items, open-box items or Web-exclusive offers advertised on BestBuy.com are not eligible for price matching.” Tell me where it says you don’t price match on-sale items” I also bought a TV from your company that I had price matched two weeks later after it went on sale, but when I brought that up I was told that you do price match on sale TV’s. I then got the feeling that I was getting the run around and this was a hopeless endeavor. I’m not an idiot. If it weren’t two days after my 30 day return ran out on my TV, I would return it and have nothing more to do with bestbuy.

I don’t mean to come off as rude but this whole ordeal coupled with the fact that the in store order I picked up today (xxxxx-xxxxxxxxxxxx) was incorrect (one of the items was the wrong thing). I feel a little dissapointed in your store(s). I know your policys are your policys, and I don’t expect to have them twisted to suit me. But I hope that maybe if someone points out the defects in your current policy, they can at least be re-evaluated. I guess while I’m on the topic of bad in-store pickups, when I went to pick these speakers up 2 hrs. after placing the order, the store hadn’t even checked to see if they had it. I had to wait 30 mins. while they looked for the order, couldn’t find it, and eventually the customer service rep just when back and got me a set of speakers instead. The funny part is two hours after getting my speakers I get a conformation email, followed two minutes later with a thank you for picking up your order email.

So all in all, I am going to return these speakers and buy similar ones from CircuitCity. And you guys can sell these as open box. Seems ridiculous to me but what do I know about doing business huh?

Again I apologize for my rudeness but as you can see I haven’t had good experiences with your store.

Thanks,
xxxxxxx xxxxxxx